We recently picked up two shy dogs to foster and rehabilitate, so it's time for another post. Our boys are shy in different ways. One is extremely bonded to me already and deathly afraid of everyone else; he'll shake and run. The other is scared of everyone and everything, but is not scared of his teeth or nails if pressured. They both have a long road to rehab.
A major training concept I use when working with shy dogs is the command "touch". By using a send away "touch" to other people, the dog learns he always has the ability to retreat and he gets rewarded by someone he's comfortable with (you) rather than making him choose if he wants the reward more than his fears (when it is someone else offering the reward).
"Touch" simply asks the dog to touch something with his nose. I start by using the palm of my hand. I'll offer my hand, which usually sparks interest enough to sniff, then reward. If it doesn't spark the interest, I'll put a treat between my fingers to increase the chances of them sniffing. Once the dog understands "touch" with my hand, I'll ask them to touch something they're familiar with (ie - the floor, our couch, their toys, etc) by pointing to it and giving the verbal command. This teaches the send away part of the touch.
Once the dog completely understands what "touch" means, I'll send him away to touch the palm of someone he's familiar with (usually our friend who is at our house almost daily) so he'll understand what I'm asking and we're not starting with someone who terrifies him as much as the complete stranger. During this whole process, we'll be doing other confidence building exercises on the side so he'll be better prepared.
Then, we go in public. I have my dogs wear a vest that says "Don't Touch" to help prevent people approaching without asking. I will usually stand in the pet store and ask friendly people if they'd like to help me with my dog. Usually, big & scary looking guys are the most excited to help. Just have them offer their palm, tell your dog to go touch, and reward. The more you repeat, the more likely your dog is to start lingering or maybe even asking for attention.
If needed, this process can also be followed with a muzzle on since the dog can still touch using the end of the muzzle. Unfortunately, there is a stigma surrounding muzzles and it may be tougher to find people willing to help you. Luckily, there is always someone willing to help your shy pup become a well-adjusted pup.
Good stuff, reminds me of the “eye” exercises getting them to look at you, pay attention.